Customer Care Policy

 

Need to investigate your order? Contact us at info@makeupamurder.com

TRACK YOUR PACKAGE

Once you receive an email with your tracking number, enter your tracking number into the "Track Your Package" text box at USPS.com. You can signup for transit and delivery notifications through email and/or text alert.  

(SHIPPING TIME)

All orders ship first-class through the United States Postal Service. Once you place an order with us, your confirmation/order number will be sent to your email. Please allow 3-5 business days for your order to process then ship. Shipping time may vary due to holiday's and occasional sales. Please track your package through USPS.com or email us for assistance. 


(INTERNATIONAL SHIPPING) 

Please read the Covid-19 update page

Makeup A Murder ships worldwide. We are based in Florida from the United States of America. All orders ship First Class through the United States Postal Service. International shipping typically averages 25-30 business days for your order to arrive once it's been shipped. Shipping has been affected by Covid-19. Please read our Covid-19 update page for more information. Shipping time may vary due to holiday's and occasional sales. Please track your package through USPS.com or email us if you need assistance. Custom fees may apply. Please be aware we are not responsible for additional charges collected from customs.

MISSING PACKAGE

If your order stopped updating transit details, please visit USPS.com https://www.usps.com/help/missing-mail.htm  and request a missing package search. The United States Postal Service will send you a confirmation number, which we will also need for our record. Once a search is requested, USPS will keep you updated periodically. If the package is not found within 30 business days, we will then reship a new package. Please keep in mind, if the original order finally arrives, you are welcome to keep the original order and replacement package.

RESHIP PACKAGE

Need to reship your order due to invalid address? Click the ship package button and add label to cart. Please double check if your address is valid before confirming payment for the new shipping label. If you wish to cancel your order instead, email us your order number and we will process the cancellation. Please be aware the shipping fee does not apply to the refund. We will not issue a refund for any replacement packages. If your original order is lost in transit, email us your order number. Customer support will ask for a new verified address to assure the package arrives. Once we a replacement package has shipped, we are not issuing any refunds. Please read our refund policy for more information.

(REFUND)

Please email us if you wish to cancel your order. If you have an issue with your order, we will refund within 30 days from when the order was received. If your order already shipped, we can process a refund for the product charge but we are not responsible for shipping fees. Shipping fees will not apply to your refund if the order has already shipped. If your order has not shipped, we will process a full refund. If you decline a refund for any missing packages and want us to ship a replacement instead, there is no refund for any replacement packages. We will reship with an agreement that there is no refund given for replacement packages. We ship our products to the customers provided address through USPS with good faith. Please file a claim with USPS for any missing packages. 

(ASSISTANCE) 

Email customer service at info@makeupamurder.com

Customer service hours: Monday - Friday  9am to 5pm CST

Customer service will respond within 24 to 48 hours. If you email us Friday after 5pm CST and any time Saturday or Sunday, we will email you back first thing Monday morning.

It's our duty to provide ALL Cosmetic Crime Investigator's with the best experience shopping with us. Leave us an honest review. We love hearing our CCI's testimonies upon investigating!

 

Need to investigate your order? Send us an email with your order number. Please allow 24-48hrs for customer care response. Customer service will assist you during our normal business hours.