Shipping Policy

Need to investigate your order? Contact us at

A high volume of orders are being placed daily. CEO Theresa Spencer is working to get your order packaged and shipped as soon as possible. We are a small business with two employees fulfilling orders and one customer service representative. 


Once you receive an email with your tracking number, enter your tracking number into the "Track Your Package" text box at You can signup for transit and delivery notifications through email and/or text alert.  


Once you place an order with us, your confirmation/order number will be sent to your email. Please allow 3-5 business days for your order to process and ship. Shipping time may vary due to holiday's and occasional sales. Please track your package through or email us for assistance. 


Makeup A Murder ships worldwide. We are based in the United States of America. International shipping typically averages 15-25 business days for your order to arrive after its been shipped. Please track your package through or email us if you need assistance.


Email customer service at

Customer service hours: Monday - Friday  9am to 5pm 

Customer service will respond within 24 to 48 hours. If you email us on a Saturday or Sunday, we will email you back first thing Monday morning.

We want to provide our Cosmetic Crime Investigators with the best experience shopping with us. Leave us an honest review. We love hearing our CCI's feedback!


Need to reship your order due to invalid address? Click the ship package button and add label to cart. Please double check if your address is valid before confirming payment for the new shipping label. If you wish to cancel your order instead, email us your order number and we will process the cancelation. 

The MAM team appreciates your support investigating our products, Cosmetic Crime Investigators! Enjoy xox