General information
Makeup A Murder: Shipping & Returns
Tracking Your Order:
- Once you receive your confirmation email, you'll find a tracking number you can use on USPS.com for domestic orders or UPS.com for international orders over $50 USD.
Shipping Times:
- We ship all domestic orders (under $50 USD) via USPS First Class within 3-5 business days of your order.
- Please allow additional processing time for holidays and sales.
- Expedited shipping is available for international orders over $50 USD.
- International shipping typically takes 25-30 business days.
Missing Packages:
- If you haven't received your package after a reasonable timeframe, visit USPS.com to file a missing mail search.
- Contact us with the confirmation number so we can assist you further.
- If your package remains missing after 30 days, we'll reship your order free of charge.
Reshipping Orders:
- If your order is returned due to an invalid address, you can purchase a new shipping label by contacting us at info@makeupamurder.com.
- Double-check your address before purchasing a new label.
Refunds:
- We offer full refunds for orders cancelled within 30 days of receiving them, excluding shipping costs. You can file a claim for shipping refunds directly with USPS.
- Orders not yet shipped will receive a full refund, including shipping costs.
Returns:
- Contact customer service to initiate a return within 30 days of receiving your order.
- We offer free return shipping labels upon request.
- Only unopened and unused items in original packaging are eligible for a refund (excluding original shipping cost).
Customer Service:
- Contact us via email at info@makeupamurder.com.
- Customer service operates Monday-Thursday from 7:15 AM to 3:15 PM EST.
- Emails received outside these hours will be answered the following business day.
We strive to provide all "Cosmetic Crime Investigators" with an exceptional shopping experience. Please leave us a review!